Our FAQs and T&Cs
Frequently asked questions
How can I pay for my order?
When ordering online you can pay with your visa/credit card using the secure Shopify payments system or alternatively by bank deposit. At the FxD store in Wellington we have an Eftpos facility available. We also have Laybuy available so you can shop now and pay later.
How long will it take for my order to arrive?
That depends! Orders are shipped Monday – Friday, they will either get packed up and shipped the same day or the following day. Orders made on a Friday will be sent first thing on a Monday. All our orders are sent with Courier Post as we find them the most reliable couriers across all regions in New Zealand.
Note: As New Zealand navigates it's way through the Covid19 pandemic this make take a bit longer.
What are the shipping costs?
Our standard shipping (excluding Rural Delivery) is $6.
We charge $9 for Rural Deliveries.
Shipping is free for all orders over $100*
If you are based in Wellington and able to collect then select the Pick Up option when processing your order. When selecting pick up no shipping cost will be applied to your order.
* We are no longer able to absorb the cost of large orders of FitAid being sent with Free Shipping. Therefore we have a flat rate of shipping on our FitAid of $15 per order.
When is your Wellington store open?
We are based at 298 Taranaki Street in Wellington and our usual business hours can be found here.
If you can't make it in during one of the above times but would like to pop in then send us an email or message over instagram and we can sort something out!
Note - you can pick up an online order anytime that CrossFit Central Wellington is open which works around class times found here. This provides more extensive opening hours for you to collect. Once your order is ready to be collected you will be provided a confirmation text or email (depending on what details you have provided on placing your order.
Is it possible to make a larger order for my business?
Yes! If you have a large order or would like to buy multiple units for your gym, physiotherapy or massage clinic then get it touch. I love being able to support other likeminded businesses!
There is a brand or variant of a brand that you don't already stock that I'd like to see - can you get it in?
Yes! Get in touch - let's talk!
Terms and conditions
All our products on our website are in New Zealand Dollars (NZD) and include GST.
Our prices exclude shipping costs (unless you spend over $100, in which case shipping is free unless it is for our FitAid range).
Returns and refunds
We endeavour to make sure all our items are of the highest quality.
If your products are faulty or you don't receive the correct goods, please contact us within seven days of receiving your order at firstname.lastname@example.org and return the faulty or incorrect goods. This will be promptly rectified.
The cost of shipping the returned item is the responsibility of the buyer.
We have a 'no exchange policy' unless the goods are incorrect or faulty. Please contact us at email@example.com if you have any questions about the products before ordering.
Expected time of arrival
Your parcels ETA depends on how you have opted to receive your goods:
- Shipped- As soon as you receive notification that your order has been shipped you will also receive a tracking number. Parcels usually take 2-3 business days to arrive, depending on where you live. We can always help track the parcel if you don't receive it in that time frame, just flick us an email!
- Pick up: CrossFit Central Wellington- As soon as you receive notification that your order is ready to collect then you are welcome to pop by and grab it. It will be on top of the FitAid fridge packed with your name on it. Please sign in using the Covid Tracking app or manually at the desk on arrival.
We do not take any responsibility for items that are lost during transit. In saying that, the couriers have lost a grand total of two parcels to date. Get in touch - we can track it down!
All personal information that you may share with us including your name, address and email will be held in confidence. We do not share information under any circumstances.