Terms and conditions: FxD
Pricing and Payment
All our products on our website are in New Zealand Dollars (NZD) and exclude shipping costs (unless you spend over $75, in which case shipping is free).
We accept payment by credit card (Master card or Visa) via our Paystation account or alternatively bank deposit.
Returns and refunds
We endeavour to make sure all our items are of the highest quality.
If your products are faulty or you don't receive the correct goods, please contact us within seven days of receiving your order at firstname.lastname@example.org and return the faulty or incorrect goods. We we will rectify this with a full refund and replacement.
The cost of shipping the returned item is the responsibility of the buyer.
We have a 'no exchange policy' unless the goods are incorrect or faulty. Please contact us at email@example.com if you have any questions about the products before ordering.
We have a range of shipping rates to suit your needs. Our shipping rates are defined as follows:
- Free Shipping: Available on all purchases over $75. These items will be sent ParcelPost Tracked.
- Shipping: Smaller goods: Available on the purchase of all our smaller goods under 2kg in weight. These items will be sent with Courier Post and are tracked. Shipping cost: $5.50.
- Shipping: Larger goods: Available with all our larger more tricky items to send (unless you spend over $75, then your shipping is free). These items will be sent with Courier post and tracked. Shipping cost: $8.50.
- Pick Up: 298 Taranaki Street or CrossFit Central Wellington: If you select this option, you will be emailed when you goods will be available for pick-up. This option is available to all Wellington Residents or those visiting the capital. If you cannot collect your goods, please do not select this option.
Expected time of arrival
Your parcels ETA depends on how you have opted to receive your goods:
- Shipped - As soon as you receive notification that your order has been shipped you will also receive a tracking number. Tracked Courier Post parcels usually take 2-3 business days to arrive, depending on where you live. We can always help track the parcel if you don't receive it in that time frame, just flick us an email!
- Pick up: CrossFit Central Wellington - As soon as you receive notification that your order has been shipped then it is ready for you to collect at CrossFit Central Wellington, 298 Taranaki Street. Please just pop in during class hours to collect. Class hours can be found here.
If you have a wholesale or larger order, please arrange this by contacting us at firstname.lastname@example.org and we will make separate shipping arrangements. You are of course welcome to complete this order online, however, we are here to support those that support us and discounts can be applied.
We do not take any responsibility for items that are lost during transit. We will however do all we can to help you trace your package.
All personal information that you may share with us including your name, address and email will be held in confidence. We do not share information under any circumstances.